Thank you for shopping with ShopFusionHub! We are committed to providing you with the best possible shopping experience. Below is our Refund and Cancellation Policy, which outlines how we handle returns, cancellations, and refunds.

By making a purchase from ShopFusionHub, you agree to the terms of this policy.

1. Order Cancellation

• Before Shipment: If you wish to cancel an order, you can do so within [insert number of hours] hours of placing the order. To cancel, please contact our customer support team at [Insert Contact Email] with your order number, and we will process your cancellation.

• After Shipment: Once your order has been shipped, it cannot be canceled. In this case, you will need to follow our Returns process if you wish to return the items.

2. Refunds

• Eligibility for Refunds: Refunds are only available for orders that meet the following criteria:

  • The item(s) are in new, unused, and resellable condition.
  • The item(s) are returned within [insert number of days] days of receipt.
  • The item(s) are not part of non-returnable categories (e.g., customized products, hygiene products, etc.).

• Refund Process: If your return is approved, we will process your refund to the original payment method used for the purchase. Please note that it may take up to [insert number of business days] business days for the funds to be credited back to your account, depending on your payment provider.

• Partial Refunds: In some cases, if the product has been used or returned in less than perfect condition, a partial refund may be issued.

3. Returns

• Return Eligibility: You can return eligible items within [insert number of days] days of receiving your order. The returned product(s) must be:

  • In their original packaging (if applicable).
  • In unused, new, and resellable condition (for example, with no damage or wear).

• Non-Returnable Items: The following items are not eligible for return or refund:

  • Customized or personalized products.
  • Perishable goods.
  • Intimate or hygienic items (such as underwear, face masks, etc.), unless defective.
  • Sale or clearance items (unless otherwise specified).

• Return Process:

  1. Contact our customer support team at [Insert Contact Email] to request a return authorization.
  2. Provide your order number, the reason for the return, and any supporting information (e.g., photos of a defective item).
  3. Once the return is authorized, we will provide you with return instructions, including the return address.

• Return Shipping Costs: Customers are responsible for the return shipping fees, except in cases where the item is defective or damaged. We recommend using a trackable shipping service for returns to ensure it is received by us.

4. Damaged or Defective Items

If you receive a product that is defective or damaged, please contact our customer support team within [insert number of days] days of receiving the item. We will arrange for a replacement or full refund, depending on your preference.

To initiate a return for a damaged or defective item, please:

• Contact us at [Insert Contact Email] with your order number and a description of the issue.
• Provide photos or videos of the damaged or defective item.

We will cover the cost of return shipping for defective or damaged items.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, you must return the original product and place a new order.

6. Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed and credited to your original payment method. Please note that processing times can vary based on your payment provider, and it may take [insert number of business days] days for the funds to be reflected in your account.

7. Late or Missing Refunds

If you haven’t received your refund yet, please first check with your bank or payment provider, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].